Jun 07
Goals of an Online Support Presentation
This post is part of a series called "Online Support Presentations". Posts in this series include:
- Online Support Presentations
- Goals of an Online Support Presentation
- Making Donations Easier
- Follow Up: Goals of an Online Support Presentation
In coming up with my own online support presentation, I had several goals.
The main idea was that people who live too far away for me to visit can find out more information about what I do online.
The presentation should also be:
- Simple, not overwhelming with information.
- Quick to load (not everyone has a broadband connection).
- Easy for me to update.
- Provide a way to contact me for more information.
- Appear credible.
In order for the presentation to be as simple as possible, I’ve tried to give only as little text as is needed to explain each point. This also helps ensure that each page the presentation is quick to load. I have also optimized the pictures for the web (they’re a fairly small size). While my presentation could be a lot more flashy-looking, I decided that simpler was better. This also means that it is not hard for me to update. Because I want the maximum number of people possible to be able to view my presentation, I’ve avoided using technologies such as Flash or Java.
At the end of the presentation, I have provided a way for someone to contact me. This section could do with a little upgrading – I plan to add a contact form in here somewhere so a visitor can type their message in and hit ’send’ straight away.
It has been suggested at this point that I link my presentation to the CCC online giving page, so that people can make donations right then and there. Unfortunately, this requires a US staff account, which I do not have as I’m not a US staff member. One possibility would be to set up an account with a website which allows anyone to accept credit-card payments. I am planning to investigate this option further; it does however mean more steps would be involved (I would then have to transfer the money from my account to the CCC account), and it would likely cost more in fees.
Finally, I have set up my online support presentation on the Student Life website, as opposed to my own. (Student Life being the CCC ministry that I work for). I have done this so that a sense of credibility will given when the user sees the studentlife.co.nz domain.
In the next part of this series I’ll take a look at some other ideas that both others and I have had for online support presentations.
